Hi. I'm trying to access articles on JSTOR and I keep receiving a page loading error.

Answer

If you are off campus and trying to access the databases remotely, please check that you have the UTEP GlobalProtect VPN set up on your home device. If you need assistance, please contact Technology Support. 

If the VPN is already set up on your device, and you see a "Page Loading Error" when you try to download a PDF, clear your cookies and cache, then try to download the article again. Please see the screenshot below to see how to do this in Google Chrome
 

Clearing the browser cache in Google Chrome

Clearing browser cache in Google Chrome

  

Please contact the Access Services at 915-747-5643 or email us at ask@utep.libanswers.com. We are here to assist you. 

Topics

  • Last Updated Sep 05, 2023
  • Views 372
  • Answered By Research & Instruction Librarians

FAQ Actions

Was this helpful? 0 0

Ask Us a Question
Your Info
Fields marked with * are required.